Abeeway Privacy Policy
The protection of your privacy and personal data is our
priority.
Abeeway is committed to protecting your privacy and
complying with applicable laws regarding the protection of privacy and personal
data. This Privacy Policy ("Policy") describes how we collect
and use personal data in cases where Abeeway is responsible for the processing
of such data or where we mention the applicability of this Policy. Any
information about you or another identifiable person constitutes "Personal Data”.
Other information notices may also be presented to you
when using our products or services. In the event of any discrepancy, the terms
of these notices shall prevail over those of this Policy.
The software installed on your device may have access to
your personal data. Our products or services may contain links to the websites
of other companies and other services that apply their own privacy policies.
Abeeway declines all responsibility for these practices, and we recommend that
you read them.
IF YOU DO NOT AGREE TO THIS POLICY, PLEASE REFRAIN FROM
USING OUR PRODUCTS OR SERVICES AND PROVIDING ABEEWAY WITH PERSONAL DATA.
What information do
we collect?
We collect your personal data and other information when
you make a purchase, use or register our products, subscribe to our services,
participate in campaigns or surveys, or otherwise interact with us, including
in the following cases:
• Product and service activations: Abeeway products and services may require
electronic activation. During this operation, the following information is
transmitted to Abeeway: type of your terminal and application, unique
identifiers of your terminal, application, network and subscription.
• Use of products and services: When you access
our online services, our web servers automatically record your visits. These
records generally include IP address, access times, sites that redirected you,
pages viewed, links and features used, content viewed or searched for, browser
or application type, language, and other such information. Our applications may
regularly contact our servers, for example, to check for available updates
or to send us information about the use of our services.
• Information you provide to us: When you create
an account, make a purchase, make a service request, participate in surveys or
campaigns, or otherwise interact with us, we may ask you for certain
information, such as your name, email address, phone number, mailing address,
usernames and passwords, comments, information about the devices you use, your
age, gender, language, and other banking data such as your bank account number
or credit card information. We also store your consents, preferences and settings,
for example regarding your location data, marketing use or the sharing of your
personal data.
• Your transactions with us: we keep records of
your purchases, downloads, content you have provided to us, requests,
agreements between you and Abeeway, products and services provided to you,
information about payments and deliveries, your contacts and communications,
and any other interaction with us. We reserve the right, in accordance with
applicable laws, to record your communications with our customer service or any
other similar point of contact.
• Location and positioning data: Location services establish your location
using satellite, cellular, Wi-Fi or other location methods. These technologies
may involve sharing your location data as well as unique identifiers of
terminal Wi-FI, the tracker information and various events of the tracker such
as motion events, SOS event. Our products may operate on multiple platforms,
applications and services that are also likely to collect your location data.
We do not use this information to identify you personally without your consent.
When you use our location services and features, such as
our search, navigation and guidance features, or requests for map data, your
location data is sent to Abeeway in order to provide you with the appropriate
content. Users are responsible for any third-party Personal Data obtained,
published or shared through this Application and confirm that they have the
third party's consent to provide the Data to the Owner.
We take appropriate security
measures to prevent unauthorized access, disclosure, modification, or
unauthorized destruction of the Data. The Data processing is carried out using
computers and/or IT enabled tools, following organizational procedures and
modes strictly related to the purposes indicated. In addition to the owner of
the data, in some cases, the Data may be accessible to certain types of persons
in charge, involved with the operation of this Application (administration,
sales, marketing, legal, system administration) or external parties (such as
third-party technical service providers, mail carriers, hosting providers, IT
companies, communications agencies) appointed, if necessary, as Data
Processors.
Personal Data relating to Users may be processed if
one of the following applies:
·
Users have
given their consent for one or more specific purposes. Note: Under some
legislations the owner may be allowed to process Personal Data until the user
objects to such processing (“opt-out”), without having to rely on consent or
any other of the following legal bases. This, however, does not apply, whenever
the processing of Personal Data is subject to European data protection law;
·
provision of
Data is necessary for the performance of an agreement with the user and/or for
any pre-contractual obligations thereof;
·
processing is
necessary for compliance with a legal obligation to which the owner is subject;
·
processing is
related to a task that is carried out in the public interest or in the exercise
of official authority vested in the owner;
·
processing is
necessary for the purposes of the legitimate interests pursued by the owner or
by a third party.
In any case, the owner will gladly help to clarify the specific legal
basis that applies to the processing, and in particular whether the provision
of Personal Data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract.
Place
The Data is processed at
the owner's operating offices and in any other places where the parties
involved in the processing are located. Depending on the user's location, data
transfers may involve transferring the user's Data to a country other than
their own. Users are also entitled to learn about the legal basis of Data
transfers to a country outside the European Union or to any international
organization governed by public international law or set up by two or more
countries, such as the UN, and about the security measures taken by the Owner
to safeguard their Data.
We guarantee that your personal data is not shared or
sold without your permission. At Abeeway, protecting your privacy is of the
utmost importance. We are convinced that data can be useful to the collective
interest once made anonymous. In addition, the perspectives offered by our
products and services allow you to make informed choices and lasting changes.
The data you have generated and collected through Abeeway's digital products
and services are processed for the purposes indicated below. Please note that
different purposes may apply simultaneously.
• Provision of
products and services: we may use your personal data to provide you with
the products or services you have requested, to respond to your requests or for
any other purpose necessary for the performance of the contract concluded
between you and Abeeway. We may also use your personal data to ensure the
functionality and security of our products and services, to identify you and
for the purposes of preventing and detecting fraud and other abuses.
• Accounts: Access to certain services requires the
creation of an account to help you manage your content and preferences.
• Development and
management of products and services: we may use your personal data to
develop and manage our products, services, customer support, sales and
marketing. We may combine personal data collected in connection with your use
of a specific Abeeway product and/or service with other personal data held
about you anonymously, except where it has been collected for other purposes.
• Communications
with you: We may use your personal
data to communicate with you, for example, to inform you that our products
and/or services have changed, to send you critical alerts and other warnings
about our products and/or services or to contact you through our customer
support department.
• Marketing,
advertising and recommendations: we
may contact you to keep you informed of new products, services or promotions we
offer and conduct market research, with your consent or if otherwise permitted.
We may also use your personal data to personalize our offer and provide you
with more tailored services, for example, to issue recommendations and display
personalized content and advertisements in our services. This may include
displaying Abeeway content and third-party content.
• Research
studies: When Abeeway shares data
for research purposes, it is always anonymized and aggregated so that no link
can be made between a data or set of data and a particular person. The sharing
of data for research purposes is carried out with professional partners such as
hospitals, researchers, other companies, or with the public through scientific
articles and studies.
Personal Data shall be processed and
stored for as long as required by the purpose they have been collected for.
The retention period is further
detailed for each main category of data.
|
CATEGORY OF DATA |
TYPE OF TREATMENT |
PURPOSE OF TREATMENT |
RETENTION PERIOD AND TIME OF ERASING |
|
Data under
Customer’s responsibility. Actility is acting only as a processor |
|
||
|
Subscribers
accounts (subscribers’ emails and subscribers names) |
any |
Platform
access right |
Stored during
the term of the transaction (services agreement) and deactivated at the
expiration or termination of the services agreement |
|
Sensors log
(Payload encrypted not accessible to Actility personnel) |
any |
Customer and LoRaWAN
Network support analysis |
Log data
definitively erased at the expiration of a thirty-five (35) days period |
|
Location logs
and history |
any |
Customer and Abeeway
support analysis |
45 days |
|
Data routing
process from the sensor to the Application server |
any |
transferred
without specific processing |
Real time |
|
Any type of
data |
backup |
Backup |
One back up
per day and back up erased at the expiration of a twelve (12) months
period |
We do not sell, rent, or otherwise disclose your personal
data to third parties, except in the circumstances mentioned below.
• Your consent and social sharing services: we may
share your personal data after obtaining your prior consent. Some services may
allow you to share your personal data with other users of the service or with
other services and their users. Always be careful before disclosing your
personal data or other information that may be accessible to other users.
• You are aware that the location data will not be shared
to any other third party but this personal data may be shared by the subscriber
account or mobile APP since they have credentials to Abeeway backend.
• Abeeway group
companies and authorized third parties:
we may disclose your personal data to Abeeway group companies or
authorized third parties, who process personal data on behalf of Abeeway for
the purposes described in this Policy. This may include, for example, billing
your network operator, delivering your purchases, providing services such as
customer service, managing and analyzing consumer data, credit checks,
conducting studies, and managing sales and other campaigns. When you purchase
an Abeeway product as part of a network service provider plan, we may exchange
information with your network service provider in order to provide you with
such a service.
We may carry out commercial and communication campaigns
in collaboration with our partners, for example your mobile operator to avoid
duplication or unnecessary communications and to personalize the message to
you, we may need to reconcile the data collected by Abeeway with those
collected by the partner where permitted by law.
These third parties are not allowed to use your personal
data for any other purpose. We ask them to act in accordance with this Policy
and to employ appropriate security measures to protect your personal data.
• International
transfers of personal data: our products and services may be provided
through resources and servers located in different countries around the world.
Therefore, your personal data may be transferred outside the country where you
use our services, including countries outside the European Economic Area (EEA),
that do not have laws that provide specific protection for personal data, or
have different data protection laws, as is the case in the United States of
America. In these cases, we guarantee the existence of a legal basis for this
transfer as well as an adequate level of protection of your personal data, in
accordance with the laws in force, using, for example, agreements approved by
the relevant authorities (if necessary) and requiring the use of other
technically and organizationally adequate measures to protect the security of
the information.
• Mandatory
disclosures: We may be required by
law to disclose your personal data to certain authorities or other third
parties, for example to law enforcement agencies in the countries where we, or
third parties acting on our behalf, operate. We may also disclose and process
your personal data in accordance with applicable law to defend Abeeway's
legitimate interests, for example in civil or criminal proceedings.
• Mergers and
acquisitions: In connection with a
sale, acquisition, merger or acquisition or any other restructuring of our
business in certain countries, we may disclose personal data to potential or
existing acquirers and their advisors or receive personal data from sellers and
their advisors.
How do we ensure children's privacy?
Abeeway products and services are generally aimed at the
general public. Abeeway does not intentionally collect information about
children without the prior consent of their parents or legal guardians. Abeeway
publishes safety tips regarding the use of Internet services on our websites.
We take reasonable steps to maintain the accuracy of the
personal data in our possession and to delete any incorrect or unnecessary
personal data.
We invite you to regularly access your account and verify
that your personal data is accurate and up-to-date.
Privacy and security are critically important in how we
create and deliver our products and services. We have assigned specific
responsibilities to address security and privacy issues. We enforce our
internal policies and guidelines through a selection of appropriate activities,
including proactive and reactive risk management, security and privacy
engineering, training and assessments. We take appropriate measures to ensure
online security, physical security, eliminate the risks of data loss and other
risks taking into account the risk posed by the processing and the nature of
the data that is protected. We also limit access to our databases containing personal
data to only authorized personnel with a justified need to access that
information.
How do we use cookies and web beacons?
Abeeway uses cookies, web
beacons and other similar technologies relating to app local settings : the app
retains some information for the purpose of improving the usability of the app
like authentication tokens, added trackers MAC addresses and other settings.
These settings are stored locally in the app private folder and will be erased
as soon as the user has des installed the app.
What are your rights?
Users may exercise certain rights regarding their Data
processed by the Owner.
In particular, Users have the right to do the
following:
·
Withdraw
their consent at any time.
Users have the right to withdraw consent where they have previously given their
consent to the processing of their Personal Data.
·
Object
to processing of their Data.
Users have the right to object to the processing of their Data if the
processing is carried out on a legal basis other than consent.
·
Access
their Data. Users have the right to learn if Data
is being processed by the owner, obtain disclosure regarding certain aspects of
the processing and obtain a copy of the Data undergoing processing.
·
Verify
and seek rectification.
Users have the right to verify the accuracy of their Data and ask for it to be
updated or corrected.
·
Restrict
the processing of their Data.
Users have the right, under certain circumstances, to restrict the processing
of their Data. In this case, the owner will not process their Data for any
purpose other than storing it.
·
Have
their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to
obtain the erasure of their Data from the owner.
·
Receive
their Data and have it transferred to another controller. Users have the right to receive their
Data in a structured, commonly used and machine readable format and, if
technically feasible, to have it transmitted to another controller without any
hindrance. This provision is applicable provided that the Data is processed by
automated means and that the processing is based on the User's consent, on a
contract which the User is part of or on pre-contractual obligations thereof.
·
Lodge
a complaint. Users have
the right to bring a claim before their competent data protection authority.
Where Personal Data is processed for a public
interest, in the exercise of an official authority vested in the owner or for
the purposes of the legitimate interests pursued by the owner, Users may object
to such processing by providing a ground related to their particular situation
to justify the objection.
Users must know that, however, should their Personal
Data be processed for direct marketing purposes, they can object to that
processing at any time without providing any justification. To learn, whether
the Owner is processing Personal Data for direct marketing purposes, Users may
refer to the relevant sections of this document.
Who is the
controller of your personal data?
The controller of your personal data is: Abeeway
The identity and contact details of the person
responsible for the processing of personal data can be found in the conditions
of use of the said product or service. You can also obtain them using the
contact details provided on the applicable Abeeway websites.
For questions about Abeeway's privacy practices, you
can also contact us via our support or at this address: legal @abeeway.com
Third party services
We do not share personally identifiable
information (such as name or email) with other companies.
App store operators may store a user’s
information that we do not have access to, including payment information to the
users that have premium subscriptions. To review a user’s permissions in those
app stores, an Android user should go to Google
account privacy
and an iOS users should visit Apple account
privacy. On this
link, a user may also receive data collected by Apple and/or deactivate and
delete their accounts.
We use Analytics services in order to have a better
understanding of how visitors generally use our apps and website, so we can
improve it over time. These services store cookies to be able to anonymously
identify visitors. For this purpose, we use Google Analytics. They use this
data solely on our behalf. They do not share it except in aggregate form. This
information is processed in a way that does not identify you, nor anyone
visiting the website. Additionally, we do not store any of the information
above. We set the Analytics platform to erase any data after 50 months since
the last access. Please view the Google Analytics privacy policy . Whenever a crash or malfunction is detected we use
the Google
Crashlytics Service to solely help us improve the stability of the app on all devices. For
each crash, we collect the data necessary to resolve the problem like operating
system, device, etc. you can check the data collected by the Crashlytics service. service.
Changes to this
Policy
Abeeway reserves the right to modify this Policy or and,
with or without notice, to block access to this site at any time, or to change
the conditions of access. However, if this Policy were to be significantly
modified in a way that might be unfavourable to you, Abeeway would publish a
notice informing internet users of this modification at the top of this Policy
and on the home page of this site, for 30 days. We advise you to regularly
review this Policy for any changes.
.